Purchasing order policy.
- Collection at BRG store – FREE
In the store of your choice within 1-3 working days.
Remember that the person who comes to collect the order must show an ID document, whether it is the purchaser or another person representing him or her.
- Home delivery:
- Standard delivery – 50 EGP / FREE (Orders over 999 EGP)
The estimated delivery time will be between 1-5 working days, depending on the delivery address.
The time frames shown above will be extended for remote areas.
Bear in mind that deliveries are only made on working days.
Contact customer care
Exchange, Returns policy.
How to return
You have 30 days from the shipping date to return your BRG ONLINE purchase t the nearest shop to you.
These are the options for returning your merchandise:
- At a BRG store
Bring your printed or electronic order and receipt to any BRG Store in the same country or region in which you have made your purchase.
- From home
Access your order information in order to request a return.
If you’ve made your purchase as a guest, you can access this information through the link in your confirmation email.
We’ll send a carrier to collect your return from the address you select.
You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions
Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:
- Swimwear: must include the hygiene strip.
- Underwear, SOCKS: underwear items may not be exchanged or returned AS WELL SOCKS, except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging.
- Accessories: Must be returned in their full original packaging.
- ALL NON-SEALED COSMITICS ITEMS: NO EXCHANGE NO RETURN
The refund will be made via the same payment method that was used for your initial purchase.
You will receive the return confirmation via email once the return has been completed.
If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.
HOW TO EXCHANGE
You have 30 days from the shipping date to exchange your purchase from BRG FREE OF CHARGE.
You can change the size or colour of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.
Exchanging an item bought on BRG ONLINE is very easy. Visit BRG stores that has the same department that the item belongs to, with your receipt, and hand over the original to receive the new one.
You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.